Returns are easy ..

Hi there, 

My name is Dana Scott and I'm the Founder and CEO of The Natural Dog Store. :) 

We stand behind our products 100%!

If for any reason you’re not completely satisfied with your purchase from The Natural Dog Store, we offer a refund within 60 days of purchase less shipping.

Follow the steps below:

US/Canadian Returns:  

With your 5-6 digit order number prepared (you would have received this via email after your purchase), click the link below and follow the steps to return your product.

Click here to return your product >>

Once the item has been returned, you will be completely refunded for your purchase. (Note: once you have been refunded, it takes 3-10 business days to show up in your account).

International Returns: 

  1. Collect your 6 digit order number. (You would have received this via email after your purchase). 
  2. Send an email to, including your order number, to get assistance processing your return. 

If you are experiencing any issues or have any questions, don’t hesitate to send us an email at

We’ll do our best to take care of you because you do your best to take care of your dog!




Dana Scott
Founder & CEO
The Natural Dog Store