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Frequently Asked Questions | Shipping, Returns & Orders

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<h2><b>PRIVACY STATEMENT</b></h2>
<h3><b>SECTION 1</b></h3>
<h4><b>WHAT DO WE DO WITH YOUR INFORMATION?</b></h4>
<p>When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.</p>
<p>When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.</p>
<p><span>All information transmitted, printed or otherwise submitted to thenaturaldogstore.com via this website shall be deemed to be the property of dogsnaturallymagazine.com, thenaturaldogstore.com and our sister site fourleafrover.com shall be free to use such information for any lawful purpose as detailed here in.</span></p>
<p>Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates until unsubscribed or told not to.</p>
<h3><b>SECTION 2</b></h3>
<h4><b>CONSENT</b></h4>
<p>How do you get my consent?</p>
<p>When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.</p>
<p>If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.</p>
<p>How do I withdraw my consent?</p>
<p>If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at <a href="mailto:market@dogsnaturallymagazine.com">market@dogsnaturallymagazine.com</a> or mailing us at:The Natural Dog Store PO Box 10007 <span>Alliston ON, </span><span>L9R 1L5, </span><span>1-877-665-1290</span></p>
<h3><b>SECTION 3</b></h3>
<h4><b>DISCLOSURE OF DATA TO THIRD PARTIES</b></h4>
<p>If you choose to provide personal information, it will be used for the following purposes:</p>
<ol>
<li>considering you for a dogsnaturallymagazine.com product;</li>
<li>as required by law; and</li>
<li>for marketing products and services which we determine, in our sole judgment, that you might find of interest. We reserve the right to share or otherwise disclose data we collect to third parties.</li>
</ol>
<h3><b>SECTION 4</b></h3>
<h4><b>SHOPIFY</b></h4>
<p>Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.</p>
<p>Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.</p>
<h4><b>PAYMENT</b></h4>
<p>If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.</p>
<p>All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.</p>
<p>PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.</p>
<p>For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.</p>
<h3><b>SECTION 5</b></h3>
<h4><b>THIRD-PARTY SERVICES</b></h4>
<p>In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.</p>
<p>However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.</p>
<p>For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.</p>
<p>In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.</p>
<p>As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.</p>
<p>Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.</p>
<h4><b>LINKS</b></h4>
<p>When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.</p>
<h3><b>SECTION 6</b></h3>
<h4><b>SECURITY</b></h4>
<p>To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.</p>
<p>If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.</p>
<h4><b>COOKIES</b></h4>
<p>You can control and/or delete cookies as you wish – for details, see <span style="color: #6fa8dc;"><a style="color: #6fa8dc;" href="http://aboutcookies.org">aboutcookies.org</a>.</span> You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our site and some services and functionalities may not work.</p>
<p>Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.</p>
<p>_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).</p>
<p>_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits</p>
<p>_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.</p>
<p>cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.</p>
<p>_secure_session_id, unique token, sessional</p>
<p>storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.</p>
<h3><b>SECTION 7</b></h3>
<h4><b>AGE OF CONSENT</b></h4>
<p>By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.</p>
<h3><b>SECTION 8</b></h3>
<h4><b>CHANGES TO THIS PRIVACY POLICY</b></h4>
<p>We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.</p>
<p>If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.</p>
<h3><strong>SECTION 9</strong></h3>
<h4><strong>THE NATURAL DOG STORE PROPERTIES</strong></h4>
<p><span style="color: #000000;">The privacy policies for <a rel="noopener noreferrer" title="Dogs Naturally Magazine Privacy Policy" href="https://www.dogsnaturallymagazine.com/privacy-policy/" target="_blank"><span style="text-decoration: underline;"><span style="color: #3d85c6; text-decoration: underline;">DogsNaturallyMagazine.com</span></span></a>, <a title="The Natural Dog Store Privacy Policy" href="https://thenaturaldogstore.com/pages/privacy-statement">TheNaturalDogStore.com</a>&nbsp;and sister site <a rel="noopener noreferrer" title="Four Leaf Rover Privacy Policy" href="https://fourleafrover.com/pages/privacy-policy" target="_blank">FourLeafRover.com</a>&nbsp;are listed on those properties.</span></p>
<h4><b>QUESTIONS AND CONTACT INFORMATION</b></h4>
<p>If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at <a href="mailto:market@dogsnaturallymagazine.com">market@dogsnaturallymagazine.com</a> or by mail at&nbsp;The Natural Dog Store&nbsp;[Re: Privacy Compliance Officer] PO Box 10007<br>Alliston, ON<br>L9R 1L5</p>

Privacy Policy

<p>At The Natural Dog Store, we stand behind our products 100%. If you're not completely satisfied with your purchase, we offer a refund within 60 days of purchase, excluding shipping costs.</p>
<h3><strong>For U.S. and Canadian Returns:</strong></h3>
<ol>
<li>
<p>Locate your 5-6 digit order number, which you received via email after your purchase.</p>
</li>
<li>
<p>Click the link below and follow the instructions to return your product:</p>
<p><a href="https://thenaturaldogstore.com/pages/returns"><span>Return</span><span> Your</span><span> Product</span></a></p>
</li>
</ol>
<p>Once we receive the returned item, we will process your refund. Please note that it may take 3-10 business days for the refund to appear in your account.</p>
<h3><strong>For International Returns:</strong></h3>
<ol>
<li>Locate your 6-digit order number from your confirmation email.</li>
<li>Email us at <a href="mailto:info@dogsnaturallymagazine.com"><span>info@dogsnaturallymagazine.com</span></a> with your order number to receive assistance with your return.</li>
</ol>
<p>If you have any questions or encounter any issues, please contact us at <a href="mailto:market@dogsnaturallymagazine.com"><span>market@dogsnaturallymagazine.com</span></a>.</p>
<p>We are committed to providing excellent service because you do your best to care for your dog.</p>
<p>&nbsp;</p>
<h2><span style="color: #000000;"><b><img height="141" width="408" alt="" src="https://cdn.shopify.com/s/files/1/1380/7881/files/30day-guarantee_large.png?v=1547065536"></b></span></h2>

Refund Policy

<h4>Shipping Information</h4>
<ul class="marker-list-circle">
<li class="li1"><span class="s1"></span>FREE Standard Shipping to US residents on orders over $49!</li>
<li class="li1"><span class="s1"></span>FREE Standard Shipping to Canadian residents on orders over $99.00</li>
<li class="li1"><span class="s1"></span>Most orders are shipped directly from our warehouse within 24 to 48 hours for your convenience.&nbsp;Orders made before 1pm Eastern weekdays will ship same day.</li>
<li class="li1"><span class="s1"></span>Your products will arrive within 7 to 10 business days with standard shipping.</li>
<li class="li1"><span class="s1"></span>In the case that you need your shipment quicker expedited shipping&nbsp;is available at checkout.</li>
<li class="li1"><span class="s1"></span>While we cannot offer international shipping on the store, we may be able to ship to your country on a case-by-case basis. Reach out to our Customer Success team for help!</li>
</ul>
<h4>How Do I Change My Order?</h4>
<p>If you would like to change your order, please contact our Customer Success Team at 1-877-665-1290 Ext 2.</p>
<h4>What Do I Do If The Order I Receive Is Wrong or Damaged?</h4>
<p>We value integrity and getting what you pay for. If your order is either incorrect or damaged please contact our Customer Success Team at 1-877-665-1290 Ext 2 and we will get things solved asap.</p>
<h4>Returns Information</h4>
<p>We offer a 60 day 100% Satisfaction Guarantee or your money back. Shipping fees will not be refunded. Please contact us for return requests.</p>
<ul class="marker-list-circle"></ul>
<p>For additional shipping questions please contact Customer Service at 1-877-665-1290 Ext 2.</p>

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