What's your return policy?
Where are your items shipped from?
Our products are shipped from Mansfield, PA. Canadian orders are shipped from our team in Barrie, ON.
What should I do if I have trouble placing my order?
What should I do if I can’t complete the checkout process?
If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security check. Please call 1-877-665-1290, 8am-8pm Monday-Thursday, 8am-7pm Friday and Saturday 9am-2pm EST to verify your information so we can process your order.
Can I place my order over the phone?
If you prefer to order by phone, please call us toll-free at 1-877-665-1290. Our phone lines are open 8am-8pm Monday-Friday and Saturday 9am-12pm EST. Our friendly Customer Service team is ready to help.
How do I pay for my order? / What payment methods do you accept?
We accept Visa®, MasterCard®, American Express®, as well as some debit cards. Our servers encrypt all information submitted to them, so you can be sure your credit card information will be kept safe and secure. Your privacy and security are our number 1 concern.
How will the charge show up on my credit card?
The charge for your order will appear on your credit card as: The Natural Dog Store.
How quickly are orders be processed?
Orders received before 2pm EST Monday-Friday will ship same day. Please note that on occasion, such as during holiday rush and large sale events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to get your order in the mail as quickly as possible!
How do I cancel an order?
How do I know shopping on The Natural Dog Store is secure?
Do you accept PayPal?
Unfortunately, PayPal won't support hemp and CBD oils, even though they are legal in all states and provinces. Because our hemp and CBD oil products have helped so many dogs live healthier, more comfortable lives, we have made the decision to remove PayPal as a payment option so we can continue offering these 100% safe and legal products to our customers.