free-shipping FREE SHIPPING BOTH WAYS*
free-shipping ORDERS ARE 100% INSURED

FAQS

What's your return policy?

If you're not completely happy with your DNM Market purchase, you can return it within 30 days for a full refund. No questions, no hassles ... guaranteed! If you would like to return your product, contact us at market@dogsnaturallymagazine.com

Where are your items shipped from?

Our products are shipped from Chicago, IL. We also have a second store in Canada for our Canadian customers (DogsNaturallyMarket.ca) and products are shipped from Barrie, ON.

What should I do if I have trouble placing my order?

For any technical difficulties you are experiencing with our website, please call us 877 665-1290, Monday-Friday 8 am - 8 pm EST, email us or use the convenient chat box on our store website.

What should I do if I can’t complete the checkout process?

If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security check. Please call 877 665-1290, Monday-Friday, 8 am - 8 pm EST to verify your information so we can process your order.

Can I place my order over the phone?

If you prefer to order by phone, please call us toll-free at 877 665-1290. Our phone lines are open Monday-Friday 8 am - 8 pm EST, and our friendly Customer Service team will help you. 

How do I pay for my order? / What payment methods do you accept?

We accept Visa®, MasterCard®, American Express®, as well as some debit cards. Our servers encrypt all information submitted to them, so you can be sure your credit card information will be kept safe and secure. Your privacy and security are our number 1 concern.


 How will the charge show up on my credit card? 

The charge for your order will appear on your credit card as: Dogs Naturally Magazine. 



 How quickly are orders be processed? 

Orders received before 1pm EST Monday-Friday will ship same day.  Please note that on occasion, such as during holiday rush and large sale events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to get your order in the mail as quickly as possible! 


 How do I cancel an order? 

We do everything we can to ensure that your experience at Dogs Naturally Market is a positive experience. To cancel your order, please call us toll-free at 877 665-1290, Monday-Friday, 8 am - 8 pm EST, or email us. 
 



 How do I know shopping on Dogs Naturally Market is secure?

At Dogs Naturally Market, we take your security seriously. Our website has security measures set in place to protect against the loss, misuse and alteration of the information under our control. All interactions that include personally identifiable information are protected using the industry standard SSL (secure socket layer) protocol encryption technology that protects your privacy. However, it is important to know that no online data transmission can be guaranteed to be 100% secure. For additional info please read our Privacy Policy. 
 



 Do you accept PayPal?

Unfortunately, PayPal won't support hemp and CBD oils, even though they are legal in all states and provinces. Because our hemp and CBD oil products have helped so many dogs live healthier, more comfortable lives, we have made the decision to remove PayPal as a payment option so we can continue offering these 100% safe and legal products to our customers.